ACNH · Support
动森旅行指南支持Animal Crossing Travel Guide Support
有关目录扫描、备份恢复、网络图片或其他使用问题，都可以在这里找到处理建议。Find help with catalog scans, backups and restores, online images, and other everyday questions here.
中文支持
联系我们
请发送邮件至 zac.toseetofind@gmail.com。为便于排查，请说明 App 版本、iOS 版本、你正在进行的操作，以及问题出现时看到的提示；请不要发送密码、验证码或不希望分享的个人资料。
目录扫描权限
相机或照片图库只会在你主动选择“目录扫描”功能时使用，用于拍摄或选择要识别的目录/图鉴图片。若扫描无法开始，请在 iPhone 的“设置”中确认已允许相应权限，再回到 App 重试。你可以随时在系统设置中关闭权限；关闭后，其他本地功能仍可使用，但目录扫描不能完成。
备份与恢复
收藏、任务和其他资料默认保存在你的设备上。使用 App 的备份功能时，请完成你选择的导出或存储步骤；恢复前请确认选中了正确的备份文件。若备份没有出现，请检查文件所在位置、可用存储空间，以及系统分享或“文件”流程是否被取消。更换设备时，先自行保留备份，再在新设备上使用恢复功能。
网络图片与图鉴资料
部分图鉴资料和图片需要网络连接从项目数据源获取。网络较慢、离线、内容服务临时不可用或系统限制网络访问时，图片可能显示为占位内容或加载失败。请检查网络连接，稍后重试，或重新打开 App；本地已保存的资料不需要因图片加载失败而重新建立。
常见故障
- 扫描结果不理想：确认图片清晰、光线充足，完整包含要扫描的内容，并确认相机或照片权限已开启。
- 恢复失败或内容不完整：确认备份文件来自本 App，选中了正确文件；若有旧设备，请先再次导出一份备份再尝试。
- 图片一直未显示：检查网络后重试；如果问题持续，记录发生时间和所查看的项目后联系我们。
- App 没有响应：关闭后重新打开 App，确认已更新到可用版本；仍无法解决时，请把复现步骤发送给我们。
非任天堂官方应用
Animal Crossing Travel Guide / 动森旅行指南不是任天堂官方应用，也未获得 Nintendo、任天堂或其关联方的赞助、认可或隶属。相关游戏名称和商标归其各自权利人所有。
English support
Contact us
Email zac.toseetofind@gmail.com. To help us investigate, include the app version, iOS version, what you were doing, and any message you saw. Please do not send passwords, verification codes, or personal information you do not want to share.
Catalog or directory scan permissions
The camera or photo library is used only after you choose the catalog/directory scan feature, so you can take or select an image to recognize. If a scan cannot start, confirm the relevant permission in iPhone Settings and try again. You can turn a permission off at any time in Settings; other local features remain available, but a catalog scan cannot be completed without the relevant permission.
Backup and restore
Favorites, tasks, and other app data are stored on your device by default. When you use backup, complete the export or storage step you chose; before restoring, make sure that you selected the intended backup file. If a backup does not appear, check its location, available storage, and whether the iOS share or Files flow was cancelled. When changing devices, keep a backup yourself before using restore on the new device.
Online images and catalog data
Some catalog data and images require a network connection to load from the project data source. Slow or unavailable connectivity, an offline device, temporary service issues, or an iOS network restriction can leave an image as a placeholder or prevent it from loading. Check your connection, try again later, or reopen the app. A failed image load does not require you to recreate locally saved data.
Common fixes
- Scan results are not useful: Use a clear, well-lit image that includes the full item to scan, and confirm camera or photo permission is enabled.
- Restore fails or looks incomplete: Confirm the backup came from this app and that you selected the correct file. If you still have the old device, export another backup before trying again.
- Images never appear: Check the network and try again. If the issue persists, tell us the time and item you were viewing.
- The app is unresponsive: Close and reopen it, then confirm that an available update is installed. If it continues, send us the steps that reproduce the issue.
Not an official Nintendo app
Animal Crossing Travel Guide is not an official Nintendo app and is not affiliated with, sponsored by, or endorsed by Nintendo or its affiliates. Game names and trademarks belong to their respective owners.